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PRMI Tech Support Team
Special Note – August 2019
I have filed a bug report with the maker of the video course software about the caching problem that different people are reporting. While I’m still looking for the source, there are two possible fixes to try.
There are two caches in your browser: Page Cache and Browser Cache.
Sometimes you will need to reset both if you have problems logging in or accessing a course. .
- To reset a Page Cache: circle arrow in address bar, or Ctrl/CMD + F5 will cover most devices
- To reset a Browser Cache: you’ll need to search the internet for how to do that for your browser or device. It is usually in the settings area, but you’ll need to research specific settings, or try this link: Browser specific help
If something still doesn’t work after trying a Page Cache, and a Browser Cache reset , please file this report and let me know you tried the password reset and forced a cache reset of both page and broswer.