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PRMI Tech Support Team
July 6 2019 Note:
If you are trying to access your videos for the Foundations for Intercession course or any video course, please
- Log out
- Do the password reset process. You can use the same password.
- Log back in.
On July 3-5, we made adjustments to how passwords are encoded and stored.
Some passwords that had !@#)(*$& type characters for strong passwords got mangled in the process. This has fixed most problems.
Second Note: July 9, 2019 – If you are enrolled in the course and you are in a loop that says enrolled on your account page, but not enrolled on the course page, visit the course page and force the your browser to clear the cache and reload the page. This has usually corrected this.
- Windows – Ctrl+F5, or Ctrl+Fn+F5.
- Mac/Apple: Apple + R or command + R
- Mobile phones: you’ll need to google “clear browser cache”
- Browser specific help
If something still doesn’t work after that, please file this report and let me know you tried the password reset and forced a cache reset.